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most parcels will be delivered within 7 working days (up to 10 working days for remote areas). Once this free quota is exhausted, standard shipping times of 10-17 days apply, with most parcels arriving within 13 working days.

All shipping times do not include any unforeseen delays during the courier process.

Please also note that due to customs issues in Colombia and Mexico, shipments to these countries may experience delays.

For the USA, UK, Canada, and Australia, we offer free shipping on all items, so you don’t need to pay any shipping fees.
For other countries, we require a minimum order amount of $60 to qualify for our free shipping. If your order is below $60, you will need to pay an additional shipping fee of $15.

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Of course! You will be able to track every step of your product in real time.

Please keep an eye on your email inbox. We will send you a tracking number and a tracking link. You can also send us a short message, and we will be happy to track it for you.

切换内容The delivery time for the express lane is usually 5-9 days, averaging around 7 days for arrival.
Don’t worry, we are always working on ways to deliver your jewelry to you faster!

All international orders will be subject to customs duties and taxes. Please note that for all countries taxes, duties and shipping costs are non-refundable.

Duties and taxes are already included in the final price of your order before completing payment. Due to country regulations there is no option to complete checkout without paying duties and taxes.

All orders ship Monday – Friday, excluding weekends and official bank holidays.

We recommend you order soon.

In rare cases, your package can show as ‘delivered’ before you receive it.

This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.

If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via madsgaocc@gmail.com and we will do our best to assist you in locating your missing package.

If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.

Returns

Sure! We hope you will be completely satisfied with the product. If you are not 100% happy, we want to make improvements.

We offer a 30-day trial period during which you can return or exchange the product at any time, and we look forward to your valuable feedback.

Please note:
During the return process, the entire product package must be returned as a whole to ensure a smooth return process.

Enjoy the extended return policy period we have updated – only applicable to orders placed from January 1 onwards:

Within 30 days of receiving the package, simply send us an email at madsgaocc@gmail.com, informing us that you wish to return or exchange the product. We will then send you a step-by-step guide on how to return the product.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping). Please note that for all countries taxes, duties and shipping costs are non-refundable

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